Case Study

How Symantec Increased Revenues by 13% Using Intelligent Live Chat

Norton’s business unit at Symantec did not offer live sales assistance in their purchase flow for visitors who needed help. With a number of pilot projects attempted, none of them delivered the results they were looking for, until MarketLinc. The pilot proved to be a great success, resulting in 1.6 M in incremental revenue the first month.

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Symantec Case Study

Symantec’s Customer Retention Marketing Manager discusses how MarketLinc’s Intelligent Live Chat Solution enabled his team to achieve $1.4M incremental revenue for first month post pilot, $16.7m incremental revenue in 2016, 28% higher revenue per visitor (RPV) and more.

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