From customer engagement to conversion rate optimization to proving ROI with analytics, read the latest on how to make sure you’re serving your customers intelligently.

Part 1: Are You Serious About Generating Revenue With Chat?

The internet has fundamentally shifted the way people connect with brands. Modern consumers have come to expect a seamless digital experience, including the ability to communicate with brands in real-time. In response, more and more businesses are turning to live...

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Why live chat increases conversion rates and sales

Increasingly, Live Chat is becoming one the most effective tools businesses are using to increase sales and conversion rates. Doing it right, however, is the real key to success. This means using an intelligent live chat solution that allows you...

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Convert More Website Traffic Using Modern Marketing Practices for Intelligent Live Chat

Thousands of modern marketers have fully embraced marketing automation software in their efforts to identify, engage, convert, optimize and analyze using marketing technology. Modern marketers know that it’s more than just demographics that make up an ideal customer profile. They...

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How Symantec Lifts Revenue through Intelligent Visitor Engagement

Live Webinar – Save Your Seat! Wednesday, June 28, 2017 For Symantec, the world’s leading cyber security vendor with over 50 million users of Norton and LifeLock product suites and over 20 million digital transactions in 2017 totalling $1.3B, online...

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How Intelligent Visitor Engagement Can Capture Up to 20% More Revenue

With average ecommerce conversion rates falling between 2-8%, most e-business professionals are challenged with squeezing incremental revenue from over 90% of their visitors. And while optimizing web design and usability (UX), beefing up product content, and offering discounts and free trials...

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Serving the underserved: the path to incremental revenue measurement

4 key steps to successfully attaining incremental revenue through performance attribution In our series “Serving the Underserved,” we have been discussing the untapped opportunity for e-commerce businesses to convert more visitors and drive up to 20% more revenue by providing...

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Serving the Underserved: Real-time, Live Visitor Engagement Turns Revenue Lost Into Revenue Lift

In our blog series “Serving the Underserved,” we’ve been discussing the untapped opportunity for e-commerce businesses to convert more visitors on their websites and how they can drive upwards of 20% more revenue by providing real-time, live sales assistance to...

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Website Visitor Qualification: the first step in converting more visitors on your e-commerce site.

Serving the underserved – not all visitors are created equal In our previous blog, we highlighted the challenges businesses face with online conversion rates of 2-4%, and the untapped opportunity to convert more visitors and capture up to 20% more...

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Infographic: Serving the Underserved

Data Source: eMarketer_eTailWest2016_Worldwide_ECommerce_Report.pdf

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