MarketLinc’s end to end conversational commerce service model combines machine learning, chatbots, and live sales agents to deliver incremental revenue from web traffic.

MarketLinc Conversational Commerce-as-a-Service

If your organization lacks the time, technology, expertise, or resources to properly implement a conversational commerce strategy, MarketLinc can help.

Our MarketLinc Conversational Commerce-as-a-Service Suite provides everything you need to plan, execute, and optimize your conversational commerce strategy. This turnkey solution combines machine learning and chatbots with our highly-skilled sales agents to ensure you engage the right website visitors at the right time — so no potential revenue is left on the table.

MarketLinc conversational commerce clients see an average incremental revenue increase of 20%

Conversational Commerce that Grows With Your Business

MarketLinc works with you to continuously test and optimize your conversational commerce strategy so you can unlock the full revenue potential of your website.

A better understanding of who you’re interacting with lets you focus on high-value visitors and provide them with the personal service they’re looking for.

We take all the data gleaned from those interactions and use it to refine our strategy so your conversational commerce solution gets better and better as it grows.

Deep Insights Into Your Web Traffic

  • Who is visiting?
  • Where are they coming from?
  • What is attracting them?
  • How likely are they to convert?

How Does Conversational Commerce Work?

MarketLinc Conversational Commerce-as-a-Service model guarantees you’ll meet your revenue goals.

It aligns with the five stages of our battle-tested conversational commerce methodology.

Plan.

We start by assessing how effectively your website is converting visitors. You’ll get an accurate forecast of your website’s revenue potential and a plan to help you realize that potential.

Problem

You don’t know how much revenue a conversational commerce solution can help you capture.

Benefit

We do a deep dive into your site and traffic to help uncover conversion barriers and revenue potential.

Key Service

Opportunity assessment / revenue forecasting

Problem

You’re not an expert in conversational commerce. You don’t know how to develop, deploy, or maintain a solution.

Benefit

We’ll work with you to develop a customized conversational commerce plan that provides you with a clear path to increasing revenue and improving customer satisfaction.

Key Service

Execution plan

Target.

We help you maximize both sales and marketing ROI using AI to target, segment, and qualify your site visitors.

Problem

You can’t afford to engage every single visitor to your site.

Benefit

Our algorithms identify visitors to your site, so you can focus your efforts on visitors that will drive the most revenue lift.

Key Service

Visitor scoring

Problem

You don’t know which visitors to engage and which to ignore.

Benefit

Our conversational commerce solution segments your visitors and identifies the right ones to engage at the right time.

Key Service

Audience segmentation

Personalize.

After segmenting and qualifying your site visitors, we’ll help you present messages that anticipate their needs. Your potential customers will get cohesive, integrated experiences across all communication channels.

Problem

You don’t know what content resonates with each audience segment.

Benefit

A tailored message will help visitors convert faster.

Key Service

Content personalization

Problem

You don’t know what approach might improve conversions — or what might turn customers away.

Benefit

Our optimization experts constantly test engagement approaches – graphics, content, timing, placement — to maximize revenue and customer experience

Key Service

AB testing

Engage.

Your conversational commerce solution includes all the staff and management needed for the life of your chat program. Our ongoing training, performance management and optimization strategies ensure quality engagements that deliver results.

Problem

Recruiting, training, and retaining high-quality sales agents is time consuming and costly.

Benefit

We recruit, train, and manage North American-based staff in our proprietary consultative sales strategy to fill all your conversational commerce staffing needs.

Key Service

Staff outsourcing

Problem

You want to deliver an excellent customer experience with chatbots.

Benefit

Our human-centric chatbot design consistently delivers a better customer experience which results in higher conversion rates and more revenue for our customers.

Key Service

Chatbot services

Optimize.

Our optimization experts can help build smarter targeting strategies that optimize results and productivity. We also train agents and chatbots simultaneously to ensure a seamless conversation flow for all your customers.

Problem

You don’t know how to scale your conversational commerce solution as your business grows.

Benefit

Our fully managed conversational commerce solution includes constant monitoring, measuring, and optimization. Your chat system will get better — and deliver more revenue — as time goes on.

Key Service

Program management

Problem

You need insight into your chat solution to ensure your maximizing revenue yield.

Benefit

Our analytics suite gives you the data you need to make informed decisions and ensure you are focused on what’s important.

Key Service

Analytics

Play

“…we’re measured on revenue and revenue generation, and we’ve been asked to grow substantially year-over-year. We couldn’t afford to leave any untapped revenue sources on the table.”

Stephan Brisard, Director of Demand Generation & Product Marketing
ESET

Are you ready to unlock the real revenue potential of conversational commerce?