Integrated Machine Learning, Chatbots, Live Message, and Sales Augmentation Solutions for Leading eCommerce and Technology Companies

MarketLinc: A Conversational
Commerce Agency

Strategy, Execution, and Revenue Optimization

Generate 25% More Revenue from Your Site Today

By adding Conversational Commerce to optimize conversion

More Revenue from Your Visitors

Don’t leave opportunities on the table. Conversations drive conversions. Use a personalized, data- driven approach to engaging your customers and increasing revenue from existing traffic.

New Insights & Customer Intelligence

Understand which visitors will buy and how to engage them through Conversational Commerce. Centralize communications with customers and prospects into one collaborative environment.

Access to Conversational Commerce Experts

Immediately give your brand the opportunity to talk to people one-to-one through any medium (e.g live messaging, agents, chatbots, phone) with strategy, design, and implementation supported by a team of experts.

Drive a Better Customer Experience

Guide your customer towards the right purchase with personalized attention and your customers will appreciate the personal 1:1 assistance in finding the perfect solution to their inquiries.

MarketLinc Conversational Commerce

Make online shopping less tiresome and more interactive

Target and Prioritize

Profile, segment and prioritize the visitors that can be profitably engaged and converted into high-value customers.

Test

Test and optimize chat messaging, graphics, placement and timing to provide an optimal customer experience.

Engage

Intelligence to prioritize, route, monitor and forecast chat traffic to maximize agent productivity and visitor customer satisfaction.

Measure and Optimize

Use data on the incremental financial contribution of conversational programs to optimize end to end program performance.

Pick & Mix: Your Technology or Ours

Start your path towards Conversational Commerce. We can help you get the most from any solution.

Option 1: Complete Technology Stack

MarketLinc Conversational Commerce leverages MarketLinc’s specialized technology and other best in class applications, combined with our fully managed services to deliver a highly scalable and stable platform to suit each of your requirements.

Option 2: Using Other Technology?

We can help if you’re already working with a leading chat platform (or considering one) and looking for an expert managed services team to deliver additional revenue from your site.

Staff

Provision North America-based sales agents to effectively represent your brand and scale as needed

Assessment & Strategy

Revenue forecasting, target visitor prioritization, personalization strategy and resource planning to optimize revenue

Expertise

15 years of sales-focused conversational commerce program delivery – generating millions of dollars in incremental revenue

Why MarketLinc?

Best-in-class Digital Opportunity Assessment

Quickly forecast the under-served revenue opportunities with an implementation roadmap

Proactive and Targeted Conversational Messaging

Combination of Machine Learning, Chatbots, Live Message, and Live Agent Solutions

Live Engage Call Center

Quality people, process, practice, and call center rigor to deliver sales performance

Real-time On-going Analytics and Attribution

Measure incremental revenue and customer satisfaction by segment and engagement tactic

Fully Managed and Experienced Team

From staff augmentation to strategy and support, get the help you need for your specific project

Scaleable, personalized, real-time and data-driven. We believe in our solution and are 100% performance-compensated

(No upfront, No fixed fees)

Trusted by leading global brands

“We’ve seen our conversion rate increase by 15% and revenue per visitor increase by 19%.”

Julie Toman, Vice President,

North American Online Sales, Kaspersky Lab