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+$100,000 in Q1 website revenue for ESET

For 30 years, ESET has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and two-factor authentication, ESET’s products give consumers and businesses the peace of mind to enjoy the full potential of their technology. ESET continues to enjoy significant growth, with a focus on the midsize and large enterprise marketplace.

+$100,000+ in revenue for strongest Q1 in 3 years

Increased the average order value AOV

Exceeded revenue quotas for 5 consecutive months

Increased upselling to higher-tier products

“…we’re measured on revenue and revenue generation, and we’ve been asked to grow substantially year-over-year. We couldn’t afford to leave any untapped revenue sources on the table."

Stephan Brisard, Director of Demand Generation & Product Marketing, ESET

The Solution? — MarketLinc’s Intelligent Live Chat

After evaluating several options, ESET selected MarketLinc’s Intelligent Live Chat solution because it:

  • Included a fully managed turnkey end-to-end solution.
  • Integrated with ESET’s Adobe Analytics, providing third-party validation of MarketLinc’s revenue contribution.
  • Made use of highly skilled, dedicated sales resources instead of diverting limited internal resources.
  • Used personalized and contextually appropriate engagement for
  • different customer flows.
  • Assisted with collecting feedback and questions from visitor engagement.
  • Operated on a pay-for-performance model that was cost-effective and practical.
  • Offered a highly scalable platform that integrated with existing technology and tools.

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