Enhance your conversational commerce strategy with live customer service and sales agents from MarketLinc.

Give your Conversational Commerce Strategy the Human Touch

You may or may not already be using Chatbots but regardless, they can’t do everything. The most successful — and profitable — conversational commerce strategies combine the power of AI with the strength of human connection. The answer is Live Agents.

MarketLinc can help you strengthen your online sales with live customer service sales agents to tackle complex or high-value interactions so you can maximize your revenue opportunity while delivering a better customer experience.

  • Supplement existing customer service team
  • Offload specific customer lead generation use cases
  • Set up an online sales team quickly and efficiently
  • Don’t expend resources on recruitment, training, or management
  • Test new channels without disrupting existing teams

Play

“We’ve increased conversions on existing target traffic by 19% and grown order values in the same group by 40% during the initial phase of our partnership with MarketLinc. In addition, we’re converting customers who come to our site looking for free product into orders of three and five year licensing terms – an incredible result.”

Erich Andren, Global E-Commerce Director
pctools

pctools

Leadership in sales staffing for over 30 years

MarketLinc has been recruiting and training sales professionals since 1988. We take the responsibility of representing your brand seriously and it shows in our results.

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Proprietary Training

We’ve developed comprehensive, proprietary training and performance management strategies to ensure our staff will meet — and exceed — your expectations. Our North American-based ecommerce customer service teams are carefully pre-screened, thoroughly trained, and repeatedly tested before getting to work.
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24/7/365 Service

Our customer service and sales staff is available to serve your customers around the clock. Choose to rely on us completely or offload the times, regions, or inquiries you’d like us to manage.
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Multilingual Services

We can provide English, French, Spanish, German, and Portuguese-speaking sales professionals to serve your customers.

EN | FR | SP | GE | PO

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Rigorous Performance Management

Our system of ongoing coaching and evaluation helps our team be the best they can. More efficient interactions mean you hit sales targets but customers don’t feel rushed.
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Comprehensive Training

We’ve developed comprehensive, proprietary training strategies to ensure our sales experts will meet — and exceed — your expectations. Our sales experts are carefully pre-screened, thoroughly trained, and repeatedly tested before getting to work.

Are you ready to unlock the real revenue potential of Conversational Commerce with a human touch?